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Luella Robinson

Customer Service


Basic Information

3360 Kyle Street, G. Island, NE 68803

308-571-8661

LuellaRobinson@email.com

Work Experience

9/2008 – Present Journeys, Kansas
Customer Service Representative


Responsible for the greeting and servicing of customers. Also responsible for sizing customers for shoes and lacing, helping with the test of the shoes and tendering the sale. Some shelf stocking and inventory management is also required.


1/2006 – 02/2008 Bank of America, Kansas
Customer Service Representative


Responsible for assisting customers with their banking needs. In charge of opening and closing of accounts along with dealing with customer complaints and disputes. Issued debit and credit card applications and assisted with loan application processes. Most work was done in person but some service was done over the phone.


4/2003 – 12/2005 Best Buy, Kansas
Customer Service Specialist / Cashier


Responsible for assisting customers in any way possible. Most commonly included answering technical questions about products, doing price checks, helping customers find specific products, and making the customer feel welcome. Also responsible for tendering sales at the cash register and ensuring the price of each product was accurate.


Education
01/2001 – 5/2003 Lansing Community College, Michigan
Masters of Architecture


Associate of Science in Business Administration – Maintained a 3.5 GPA throughout the program. Enrolled in honors college. Helped to set up a community outreach program through the college.


Languages & Skills
LanguagesComputer skills


★★★★★ Customer Relationship★★★☆☆ Spanish
★★★☆☆ Microsoft Office★★★★★ English
★★★★★ Point of Sale systems