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Alta Lead

Technical support


Basic Information

Home Adress:

2325 Clousson Road, Hornick, IA 51026

Telephone number:

712-874-1931

E-Mail:

mymail@mail.com

NATIONALITY:

SPANISH

DATE OF BIRTH:

04/16/1980

Work Experience

12/2007 – PRESENT HAWK IT SERVICES, INC., FLORIDA
CUSTOMER SUPPORT TECHNICIAN


    Providing customer support on proprietary medical tracking software. Answering customer questions through use of knowledge and expertise or by using remote desktop software. Opening support tickets for customer comments and submitting bugs to an in-house programming team.

11/2005 – 09/2007LAKESIDE TECHNICAL CONSULTING, FLORIDA
HELP DESK TECHNICIAN


    Used technical knowledge and a customer support database to help fix the problems of a client base of over 300 clients in the greater Miami area. Most support was given over the phone, however in person meetings were scheduled on an as needed basis.

08/2000 – 07/2005AITP CONSULTING FIRM, FLORIDA
HELP DESK TECHNICIAN


    Contracted out to various companies as a 3rd party IT department and help desk. Was responsible for handling customer support over the phone in popular applications such as the Adobe and Microsoft Office application suites.

Education
08/1998 – 05/2000 MIAMI DADE COMMUNITY COLLEGE, FLORIDA
ASSOCIATE OF SCIENCE IN TECHNOLOGY


    Proficient with both PC and Apple computers. Working knowledge of ethernet, TCP/IP, remote desktop software, Linux, Unix, Novell, and networking principles

Languages & Skills
Mother tongue: Spanish

Foreign language: EnglishComputer skills
★★★★★ CompTIA A+ ★★★★★ Listening
★★★★★ CompTIA Network+★★★☆☆ Reading
★★★★☆ PHP★★★★☆ Spoken production
★★★☆☆ CSS
★★★★★ Linux