Technical Support Resume Example

Are you looking for a work as a technical support? Then take some inspiration from our example resume for this job…

Alta Lead

Technical support

Basic Information

2325 Clousson Road, Hornick, IA 51026



Work Experience

04/2010 – Present AppleSoft Support Services
Technical Support Representative

    Worked for a third party organization that was tasked with helping supporting clients who were having trouble with Apple or Microsoft products over the phone. Business was mainly from other companies who hired AppleSoft as a 3rd party support desk. Helped support programs such as Microsoft Office, Windows, Internet Explorer, and Apple products such as safari and iTunes.

02/2007 – 01/2010 Branch Technical Services
Technical Support Representative

    Acted as a 3rd party help desk for various types of propriety software. Required a very in depth knowledge of very esoteric applications that were only used by people in very specific industries such as auto insurance and health services industries. Used both phone scripts and remote desktop software to support customers. Occasionally worked in training seminars to teach entire companies how to use new or upgraded software.

09/1993 – 07/1995 University of North Carolina
Bachelor of Science in Computer Sciences

    Graduated with a 3.5 GPA. Learned about programming and the construction of computers. Also became A+ certified and MSCE certified. Member of the Chess and Board Gaming club.

Languages & Skills

Computer skills Languages
★★★★☆ Microsoft Word ★★★★★ English
Microsoft Excel★★★★★ Spanish
★★★★☆ Microsoft PowerPoint
★★★★☆ Microsoft Outlook
Microsoft WindowsOther skills
Driving Licence