Feedback in the workplace is an essential part of employee training and maintenance at most jobs. Unfortunately, due to the negative associations, most people have problems with receiving feedback and criticism from their superiors. The reception of feedback at work can be an extremely stressful experience. From a supervisor’s perspective, delivering feedback can be equally stressful when you know the person you are about to speak to and the supervisor would rather be anywhere else in the building at that moment.
However, giving feedback doesn’t have to be like giving an injection to a struggling child. With the right approach, giving your employees constructive feedback can be a polite, helpful, and even pleasant experience for both parties. Here are some tips for providing constructive feedback in an effective and non-threatening manner as a supervisor.
Start with positive feedback
This is perhaps the most important point to keep in mind when it comes to giving feedback that is intended to be constructive. You know that your employee will already be dreading meeting with you when you call him or her into your office. As a result, it can really help to put your employee at ease if you start by giving him or her information about things that he or she has been doing right instead of wrong.
Everyone likes hearing about things they are doing well, and most people don’t hear about such things nearly enough. You can set the meeting off on a positive tone that carries through well into any complaints or suggestions you offer later on if you make it a point to start out by praising the employee for things you would like him or her to keep doing on the job.
Every human being is entitled to courtesy and consideration. Constructive criticism is not only to be expected but sought.
Margaret Chase Smith
Get to the point quickly
This is essential to remember when giving constructive feedback. When you’ve got to say something negative or tell someone who works under you to change the way they’ve been doing things, you’ve got to say it as quickly as possible. This is because the person will probably be able to sense that negative information is coming his or her way long before you actually come out with it.
The longer you hesitate and hem and haw and beat around the bushes, the more anxious the receiver of the feedback will get, and that stress will not make the meeting go any better. In fact, the employee might become so stressed waiting for the feedback that he or she doesn’t even hear the feedback when you deliver it. If you’ve got bad news, get it over with quickly so you can start talking about how to make it better.
Show how to make things better
As stated above, the point of delivering the bad news should be to allow you to show how you can make things better. This doesn’t mean you need to hold the employee’s hand and guide him or her toward a solution, but it does mean that there isn’t much of a point in giving feedback about things that are going wrong if you don’t show how to make them right.