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773 Mill Street, Tampa, FL 33602
5/2002 – 8/2002 Marriott Hotel of Williamsburg
Responsible for the general overseeing of the entire hotel. Dealing with customer complaints and questions, hiring, firing, and work scheduling of all staff, and reporting profits or losses to corporate headquarters. Charged with the advertising and marketing of the hotel, along with the planning and scheduling of catered events. Also required to take a yearly furthering education class in the field of hotel management.
4/2000 – Present Red Roof Inn
Worked under the supervision of the manager of the hotel. Responsible for handling customer complaints and ensuring that all guests are treated with respect. Occasionally handled the scheduling of employees along with supervising and training employees for various positions. Also responsible for filling in when the manager was away from the hotel.
May 2003 University of Kentucky
Bachelor of Art in Restaurant and Hotel Management
Learned about the hotel and restaurant trade and how to successful business in a competitive industry. Received hands-on experience with real restaurants and hotels. Participated in track and field for four years, was promoted to varsity squad in year two.
Skills Computer skills
Analytical Skills Microsoft Office
Reporting Microsoft Windows
Team Player, Work Under Pressure