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Are you looking for a work in an IT field? Then take some inspiration from our example resume... | Free Resume templates |
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Nationality:SPANISH
Date of birth:04/16/1980
Providing customer support on proprietary medical tracking software. Answering customer questions through use of knowledge and expertise or by using remote desktop software. Opening support tickets for customer comments and submitting bugs to an in-house programming team.
Used technical knowledge and a customer support database to help fix the problems of a client base of over 300 clients in the greater Miami area. Most support was given over the phone, however in person meetings were scheduled on an as needed basis.
Contracted out to various companies as a 3rd party IT department and help desk. Was responsible for handling customer support over the phone in popular applications such as the Adobe and Microsoft Office application suites.
Proficient with both PC and Apple computers. Working knowledge of ethernet, TCP/IP, remote desktop software, Linux, Unix, Novell, and networking principles