Alta Lead

AppleSoft Support Services

Technical Support Representative

Worked for a third party organization that was tasked with helping supporting clients who were having trouble with Apple or Microsoft products over the phone. Business was mainly from other companies who hired AppleSoft as a 3rd party support desk. Helped support programs such as Microsoft Office, Windows, Internet Explorer, and Apple products such as safari and iTunes.

Branch Technical Services

Technical Support Representative

Acted as a 3rd party help desk for various types of propriety software. Required a very in depth knowledge of very esoteric applications that were only used by people in very specific industries such as auto insurance and health services industries. Used both phone scripts and remote desktop software to support customers. Occasionally worked in training seminars to teach entire companies how to use new or upgraded software.

University of North Carolina

Bachelor of Science in Computer Sciences

Graduated with a 3.5 GPA. Learned about programming and the construction of computers. Also became A+ certified and MSCE certified. Member of the Chess and Board Gaming club.